FAQs

What is your returns policy?

In-store Returns

We are happy to accept returns for exchange within 30 days of purchase with proof of purchase and provided they are in saleable condition. All returns will be either exchanged for in store goods or refunded by store credit in the form of a Scorpio Books Voucher. Cash refunds will only be given on defective goods.

Returns for Online Orders

All Returns for online orders are subject to the “In-store Returns” conditions above. Please contact the store before returning anything by post. This can be done using our contact us form or by phoning us on 03 379 2882.

Cancellations of Online Orders

If an order cancellation is required, the customer should contact us immediately by phone. Order amount can be refunded with store credit in the form of a Scorpio Books Voucher provided goods have not already been shipped.

Do you sell gift vouchers?

Yes, we sell Scorpio online vouchers or Scorpio in-store vouchers. We also sell Bookseller tokens.

Online vouchers are emailed to the recipient and used for payment on our website. Free shipping in New Zealand for online orders. These vouchers do not expire.

In-store vouchers are physical vouchers, printed on luscious gift card and must be redeemed in-store. These vouchers can be purchased online – select ‘Free Shipping in New Zealand’ and the voucher will be posted to the recipient. These vouchers do not expire and are valid at both Scorpio Books and Telling Tales: Scorpio Children’s Books.

Do your vouchers expire?

No. Never. End of story.

Do you accept Bookseller tokens as payment?

Yes we do, subject to the terms on the voucher.

Where are your shops?

Scorpio Books

Five Lanes at the BNZ Centre

120 Hereford Street

Christchurch CBD 8011

Phone: (03) 379 2882

Telling Tales: Scorpio Children’s Books

Five Lanes at the BNZ Centre

101-111 Cashel Street

Christchurch CBD 8011

Phone: (03) 741 3309